San Francisco, CA USA
Full-Time - Assistant GM, Operations

Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be.

From stunning architecture and thoughtful design to state-of-the-art fitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual – and community – in reaching new heights. We elevate wellness and strive to anticipate every need to offer a life more inspired.

 

Coterie is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.  Coterie will not tolerate harassment or discrimination based on any of these protected classifications.

Responsibilities

As the Coterie Assistant General Manager, Operations (AGMO), you are an influential and strategic business leader, and inspiring manager, focused on delivering service through your team, creating culture, ensuring financial goals, and creating a wonderful life for the older adults in our community.

 

You work in close partnership with the General Manager and other community leaders to execute on our ambitious vision. You oversee the Wellness and Business departments, hold your team to high service and efficiency standards, and care deeply about people- both employees and residents.

 

The Wellness department supports residents with medication, grooming, dressing, and bathing. It is the largest team in the community and is central in meeting residents’ needs. The Business department supports the whole community through overseeing business financials, expenses, and revenues.

 

Community Leadership

  • Work closely with General Manager to assess and develop operational goals based off weekly, daily, and quarterly business performance reviews.
  • Support, guide, develop and implement policies, procedure, and systems to improve business operations, service, retention, and overall experience, as outlined by the GM.
  • Serve as an ambassador of the community: maintain positive relations with residents’ families and other external parties. Work to always improve resident satisfaction.
  • Participate, where possible, in supporting sales.

People Management

  • Responsible for interviewing, hiring, training, developing, and evaluating assigned staff.
  • Lead the Wellness and Community Business departments, of approximately 30+ people.
  • Establish and communicate clear procedures and standards. Thoughtfully lead change management, as new needs arise.
  • Recruit, hire, and retain a great team. Full staffing is critical to providing our luxury product. Proactively bring on board the right people, train and manage them well, and hold them to a high standard.
  • Ensure good frontline scheduling.
  • Ensure strong orientation and training programs for new and current staff members.

Care and Business Department Execution

  • Partner with colleagues to support the health and wellness needs of residents. At Coterie, we take a wholistic view of health and wellness and seek to do more for our residents. Executing on this requires collaboration and communication.
  • Ensure Business department accurately processes all resident billing including ancillary charges, supports lease signing, provides great customer service, and supports needs of employees.
  • Participate in Resident Needs Reviews.

Other Duties

  • Adhere to Atria Coterie policies for safety, creating an overall safe and inviting space for residents, guests, and staff by following local, government and regional compliance and abiding by legal regulations.
  • Attend required training.
  • May drive Company vehicle from community to social and other various destinations (only if required by community).
  • Available to cover staffing when needed.
  • May perform other duties as needed and/or assigned.
Qualifications
  • Bachelor’s degree and three (3) + years of experience with business or healthcare office functions; or an equivalent combination of education and experience.
  • Computer
  • Experience in recruiting, training, and managing people in the healthcare field.
  • Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Able to write routine reports and correspondence.  Able to speak effectively before groups of customers or employees of organization.
  • Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.       
  • First Aid and CPR Certification if required by state law.
  • Must have or be willing to get a COVID-19 vaccine, subject to legal requirements.
Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen. COVID-19 vaccination is a requirement of all positions – proof of vaccination is required before you can start. We will evaluate potential accommodations for anyone seeking an exemption due to a medical condition or religious belief.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Job Details
Employment type: Full-Time
Job Category: Management
Location: San Francisco CA, USA
Req ID: 2021-158404

Benefits for Working at Coterie

Competitive Pay

Paid Holidays & PTO

Comprehensive Health Plans

Career Advancement Opportunities

Tuition Reimbursement

Employee Loyalty Rewards Program

Retirement Savings Plan with Employer Match

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from flu, COVID-19 or natural disasters, we make safety a priority for both residents and staff.

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