San Francisco, CA 94109
Full-Time - Concierge Director

Job Details
Employment type: Full-Time
Job Category: Admin - Clerical
Location: San Francisco CA, 94109
Req ID: 2024-246929

The Concierge ensures residents and guests experience five-star service at this luxury community.  This individual is responsible for creating a warm and welcoming environment while serving as the single point of contact for all service requests.


Create a Welcoming & Caring First Impression

  • Warmly welcome every resident and guest to the community.
  • Handle all resident and guest interactions with the highest level of hospitality and professionalism.
  • Become familiar with local businesses; provide directions to local staples or attractions and can provide personalized services through identifying resident and guest preferences.
  • Assist with ensuring proper maintenance and appearance of the property, specifically the entrance, lobby, and common spaces including common rest rooms.

Facilitate Community Service Requests

  • Serve as point of contact for all resident requests and ensures all tasks are properly recorded in the hospitality software and fulfilled in a timely fashion. (requests include, but are not limited to transportation reservations, wake-up calls, appointment reminders, restaurant reservations, RSVPing to a community events, answering questions about Resident Engagement calendar, putting residents in contact with appropriate department Directors, etc.)
  • Take appropriate initiative; respond and follow through promptly to various needs and requests.
  • Escalate issues to management or other team members as required.
  • Receive, document, and deliver mail & packages, dry-cleaning, and other personal items.
  • Knowledgeable about community operations including services, building amenities and programming.
  • Assist in the coordination of the community’s transportation schedule (includes, but not limited to reading the transportation schedule, being aware of Resident Engagement excursions, scheduling appointments for residents and, when applicable, assisting residents in coordinating alternative transportation)
  • Communicate effectively to team members to provide a five-star level of service including receptionist, security, drivers and others.
  • May drive company vehicle from community to social and other various destinations (only if required by community).
  • May perform other duties as needed and/or assigned.
  • Three (3) to five (5) years of relevant experience in a luxury setting; BA degree preferred.
  • Experience in a supervisory capacity, including directing a department, training, coaching, and mentoring staff.
  • Basic First Aid and CPR certification where required.
  • Notary a plus.
  • Bilingual/multilingual language skills a plus.
  • Must successfully complete all Atria specified training programs.
  • Must have highly proficient computer skills and experience working with a CRM or other customer database software.

Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be. 


From stunning architecture and thoughtful design to state-of-the-art fitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual – and community – in reaching new heights.  We elevate wellness and strive to anticipate every need to offer a life more inspired.  


Coterie is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.  Atria will not tolerate harassment or discrimination based on any of these protected classifications. 


The salary range for this position is $80,000/yr. – $90,000/yr. dependent on prior work history and experience

Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Job Details
Employment type: Full-Time
Job Category: Admin - Clerical
Location: San Francisco CA, 94109
Community: Cathedral Hill
Req ID: 2024-246929

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Benefits for Working at Coterie Senior Living

Competitive Pay
Competitive Pay

Atria provides competitive wages as we value employee contributions and commit to investing in our employees.

Paid Holidays & PTO
Paid Holidays & PTO

In addition to company observed holidays, we encourage our employees to take earned time off to refresh, recharge, and spend time with their loved ones.

Comprehensive Health Plans
Comprehensive Health Plans

After satisfying the waiting period, employees at Atria are eligible for an array of benefits including medical, vision, and dental coverage, company paid short term and long term disability, as well as other voluntary benefits such as critical illness coverage.

Career Advancement Opportunities
Career Advancement Opportunities

We promote approximately 1,500 people a year.  Share your professional aspirations with your manager, and together we will work to achieve them. Atria focuses on talent development and growth opportunities within.

Tuition Reimbursement
Tuition Reimbursement

Want to earn a degree or pursue a new certification? Our tuition reimbursement program provides full-time employees with up to $5,250 a year in support for approved courses toward degrees and certifications.

Employee Loyalty Rewards Program
Employee Loyalty Rewards Program

Atria celebrates employees through different rewards programs including anniversary awards and recognition of great work.

Retirement Savings Plan with Employer Match
Retirement Savings Plan with Employer Match

We offer an opportunity for full-time employees to save for retirement through Transamerica. Traditional 401(k) and Roth options are available, and after one year of service, Atria offers a 50% match on a percentage of those savings.

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from sickness or natural disasters, such as flooding or fires, we make safety a priority for both residents and staff.