San Francisco, CA USA
Full-Time - Concierge Director

Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be.

From stunning architecture and thoughtful design to state-of-the-art fitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual – and community – in reaching new heights. We elevate wellness and strive to anticipate every need to offer a life more inspired.

 

Coterie is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.  Atria will not tolerate harassment or discrimination based on any of these protected classifications.

Responsibilities

The Concierge Director supervises all concierge, transportation, valet, and security operations and staff.  This individual manages the team’s day-today operation and ensures all residents and guests are greeted in a warm and professional manner.  This person trains their team to anticipate resident needs and also serves as the primary point of contact for resident concerns.

 

  • Ensure all service tasks are properly recorded in the hospitality software.
  • Manage the QE requirements for the front desk and transportation teams.
  • Responsible for interviewing, hiring, training, developing, and evaluating assigned staff.
  • Oversee the prompt distribution of resident mail and packages and other in-home deliveries
  • Facilitate and fulfill special requests for residents and guests.
  • Coordinate the community’s transportation schedule via the hospitality software.
  • Direct assigned staff to ensure the timely coordination of services for residents and their family members; tasks to coordinate include, but are not limited to, dry cleaning, grocery and drug store delivery, dinner reservations, salon services, theater and movie tickets, and transportation services; follow up after services are rendered to confirm that they were satisfactory.
  • Ensure that assigned staff maintain extremely high standards of customer service; tasks include, but are not limited to, meeting with all new residents
  • and, when appropriate, their family members within 48 hours of arrival to explain concierge services, tracking residents’ and family members’ concerns and complaints, and immediately making Department Directors aware.
  • Ensure that the front desk staff are knowledgeable and able to answer questions regarding local stores, cultural institutions, attractions, and services.
  • Ensure that the lobby area, service area and first floor common areas and restrooms are clean and welcoming at all times.
  • Coordinate the community’s transportation schedule.
  • Arrange for business services such as faxes and express mail services.
  • May drive Company vehicle from community to social and other various destinations (only if required by community).
  • Available to cover staffing when needed.
  • May perform other duties as needed and/or assigned.
Qualifications
  • Three (3) to five (5) years of relevant experience in a luxury setting; BA degree preferred.
  • Experience in a supervisory capacity, including directing a department, training, coaching, and mentoring staff.
  • Basic First Aid and CPR certification where required.
  • Notary a plus.
  • Bilingual/multilingual language skills a plus.
  • Must successfully complete all Atria specified training programs.
  • Must have highly proficient computer skills and experience working with a CRM or other customer database software.
Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen. COVID-19 vaccination is a requirement of all positions – proof of vaccination is required before you can start. We will evaluate potential accommodations for anyone seeking an exemption due to a medical condition or religious belief.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Job Details
Employment type: Full-Time
Job Category: Admin - Clerical
Location: San Francisco CA, USA
Req ID: 2021-157219

Benefits for Working at Coterie

Competitive Pay

Paid Holidays & PTO

Comprehensive Health Plans

Career Advancement Opportunities

Tuition Reimbursement

Employee Loyalty Rewards Program

Retirement Savings Plan with Employer Match

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from flu, COVID-19 or natural disasters, we make safety a priority for both residents and staff.

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