Louisville, KY 40202
Full-Time - Contact Center Specialist

Job Details
Employment type: Full-Time
Job Category: Sales
Location: Louisville KY, 40202
Req ID: 2023-235586

The Contact Center Specialist serves as a liaison between the Company and its current and potential customers. This individual is responsible for handling all inbound and outbound calls for current and prospective customers and uses Company systems to quantify each contact. The Contact Center Specialist demonstrates strong customer service and sales skills and is an integral part of establishing and retaining relationships. This Contact Center Specialist is expected to apply active listening, convey empathy when appropriate and demonstrate the ability to ask customers open-ended, qualifying questions in a conversational manner.  During sales contact, the Contact Center Specialist is responsible for community lead generation and lead to tour conversion. During non-sales contact, the Contact Center Specialist may identify customer needs and escalate issues appropriately.

  • Manage a high volume of contacts from prospective and current customers.
  • Respond to incoming inquiries and conduct outbound contact to customers.
  • Communicate effectively with adult seniors and their influencers via phone, chat, and email. Build rapport through guided, unscripted conversation.
  • Comply with all Company and team objectives, performance standards, and policies.
  • Gather detailed information from customers, pre-qualify potential residents based on eligibility factors, and enter information accurately into the system(s).
  • Educate prospective residents about the Company, its brands, and communities.
  • Operate with sales and metric focus to drive customer service and sales performance excellence. Overcome objections to schedule site visits and next steps with Community Teams.
  • Provide superior customer interaction on each contact in an energetic, positive, compassionate and supportive way.
  • May perform other duties as needed and/or assigned.
  • High School Diploma, or GED required.
  • Minimum one (1) year of call center or customer service experience.
  • Minimum one (1) year of consultative sales experience (direct, indirect, or suggestive) or customer service experience preferred.
  • Knowledge of senior living industry preferred.
  • Must be able to work as part of a team.
  • Familiarity with technology, especially computers, word processing software, data entry and management systems, CRM database, and phone systems preferred.
  • Strong phone, verbal, and written communication skills.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities, and manage time effectively.

What’s the difference between a job and a meaningful, rewarding career? The people you serve. When you work at Atria, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life.


Atria is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.  Atria will not tolerate harassment or discrimination based on any of these protected classifications.

Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Job Details
Employment type: Full-Time
Job Category: Sales
Location: Louisville KY, 40202
Community: Atria Senior Living
Req ID: 2023-235586

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Benefits for Working at Atria Support Center

Competitive Pay
Competitive Pay

Atria provides competitive wages as we value employee contributions and commit to investing in our employees.

Paid Holidays & PTO
Paid Holidays & PTO

In addition to company observed holidays, we encourage our employees to take earned time off to refresh, recharge, and spend time with their loved ones.

Comprehensive Health Plans
Comprehensive Health Plans

After satisfying the waiting period, employees at Atria are eligible for an array of benefits including medical, vision, and dental coverage, company paid short term and long term disability, as well as other voluntary benefits such as critical illness coverage.

Career Advancement Opportunities
Career Advancement Opportunities

We promote approximately 1,500 people a year.  Share your professional aspirations with your manager, and together we will work to achieve them. Atria focuses on talent development and growth opportunities within.

Tuition Reimbursement
Tuition Reimbursement

Want to earn a degree or pursue a new certification? Our tuition reimbursement program provides full-time employees with up to $5,250 a year in support for approved courses toward degrees and certifications.

Employee Loyalty Rewards Program
Employee Loyalty Rewards Program

Atria celebrates employees through different rewards programs including anniversary awards and recognition of great work.

Retirement Savings Plan with Employer Match
Retirement Savings Plan with Employer Match

We offer an opportunity for full-time employees to save for retirement through Transamerica. Traditional 401(k) and Roth options are available, and after one year of service, Atria offers a 50% match on a percentage of those savings.

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from sickness or natural disasters, such as flooding or fires, we make safety a priority for both residents and staff.