Carmichael, CA USA
Full-Time - Community Sales Director
Job Details
Employment type: Full-Time
Job Category: Sales
Location: Carmichael CA, USA
Req ID: 2021-167880

What’s the difference between a job and a meaningful, rewarding career? The people you serve. When you work at Atria, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life.

 

Atria is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.  Atria will not tolerate harassment or discrimination based on any of these protected classifications.

Responsibilities

The Community Sales Director (“CSD”) is responsible for achieving and exceeding the community’s monthly and quarterly revenue/sales targets; developing the community’s internal and external marketing; and building the community’s strategic relationships with various referral sources to produce highly qualified inquiries. Along with other Atria employees, the CSD promotes the leasing and marketing success of the community.

 

  • Spend over 50% of time outside of the community generating inquires to meet and exceed monthly and quarterly revenue targets.
  • Generate inquiries and move-ins from targeted referral sources by developing and maintaining relationships outside of the community, including but not limited to health care providers, hospitals, rehabilitation facilities, retirement and estate planners, real estate service providers, senior organizations, appropriate special interest groups, local civic groups/leaders and other community contacts.
  • Collaborate with Executive Director (“ED”) to forecast move-ins accurately.
  • Facilitate training and continuous in-servicing for all community staff that may field an inquiry call or conduct a walk-in or scheduled tour.
  • Ensure that responses to inquiries are handled properly, timely and with appropriate follow-up and demonstrate sense of urgency regarding occupancy rates.
  • Position ED or Resident Services Director (“RSD”) as local experts on aging through facilitating introductions, joint sales calls, and strategic sales & marketing events.
  • Develop and maintain strong relationships with national and local referral agencies.
  • Quickly engage new inquiries on the phone and in person with the objective of helping guide them towards a sale.
  • Follow-up with in-home visits to potential residents or at locations of influencer(s).
  • Build relationships with inquiries and potential residents through discovery, listening with empathy and asking follow-up questions.
  • Accurately maintain the community’s Customer Relationship Management database by collecting and entering information about new inquiries and creating prompt, creative, and personal next steps after each interaction.
  • Curate extraordinary customer experiences through home visits, hospital/rehab visits, highly personalized tours, and personal follow ups.
  • Work with the ED to develop and implement a rolling 90-day Sales and Marketing Plan.
  • Manage and monitor community marketing budget. Operate within established budgetary guidelines.
  • Help ED recognize first impressions and rent-ready apartment challenges/opportunities.
  • Ensure smooth hand-off of committed customers to ED, RSD and Community Business Director for care assessment and lease due diligence.
  • Monitor the market and the competition of other senior living communities outside of Atria.
  • Create, market and implement engaging events for inquiries and local influencers, both inside and outside of the Community.
  • Serve as a resource by educating and providing information to those who advise seniors on health and alternative living options.
  • May perform other duties as needed and/or assigned.
Qualifications
  • One (1) or more years of related sales experience.
  • Bachelor’s degree from a four year college or university preferred.
  • Must possess strong customer service skills, basic financial knowledge of revenue and profitability, strong computer and electronic file management skills and strong organizational skills.
  • Must have the ability to maintain confidentiality
  • Must be organized, detail-oriented, and able to multi-task.
  • As dictated by business needs, must be able to work flexible hours, including evenings, weekends, and holidays. 
  • Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
  • Must possess valid driver’s license.
  • Must have or be willing to get a COVID-19 vaccine, subject to legal requirements.

 

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Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen. COVID-19 vaccination is a requirement of all positions – proof of vaccination is required before you can start. We will evaluate potential accommodations for anyone seeking an exemption due to a medical condition or religious belief.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Job Details
Employment type: Full-Time
Job Category: Sales
Location: Carmichael CA, USA
Req ID: 2021-167880

Benefits for Working at Atria Senior Living

Competitive Pay

Paid Holidays & PTO

Comprehensive Health Plans

Career Advancement Opportunities

Tuition Reimbursement

Employee Loyalty Rewards Program

Retirement Savings Plan with Employer Match

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from flu, COVID-19 or natural disasters, we make safety a priority for both residents and staff.

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