San Francisco, CA USA
Full-Time - Housekeeping Director
Job Details
Employment type: Full-Time
Location: San Francisco CA, USA
Req ID: 2021-164320

Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be. 

 

From stunning architecture and thoughtful design to state-of-the-art fitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual – and community – in reaching new heights.  We elevate wellness and strive to anticipate every need to offer a life more inspired.  

 

Coterie is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.  Atria will not tolerate harassment or discrimination based on any of these protected classifications. 

Responsibilities

The Housekeeping Director is responsible for the day-to-day implementation, delivery and coordination of community housekeeping & laundry services including scheduling, training, and managing all housekeeping service staff.  They ensure resident apartments, public spaces and employee areas are clean and maintained to the highest level and provide exceptional laundry services.  The Housekeeping Director is responsible for inspecting the community to ensure the team is completing their responsibilities and following up with a plan for improving results.

 

Core Work Activities

  • Manage housekeeping & laundry operations and budgets.
  • Ensure compliance with all housekeeping & laundry policies, standards, and procedures.
  • Create and manage the staff uniform inventory monitoring system.
  • Supervise an effective inspection program to ensure all Coterie Quality Assurance protocols are met.
  • Understand the impact of department’s operations on the overall community’s working goals.
  • Order all housekeeping & laundry supplies within the department budget; maintain updated inventory of supplies and equipment.
  • Ensure cleaning schedules are current.
  • Ensure housekeeping office, storage, laundry rooms and closets are clean, organized, well-maintained, and professional in appearance at all times.
  • Actively participate in community and departmental safety programs and maintain a safe work environment at all times.
  • Communicate a clear and consistent message regarding the departmental goals to produce desired results.
  • Report potentially unsafe conditions or maintenance related issues promptly to Supervisor.
  • Assist housekeepers & laundry attendants on an as-needed basis.

Ensuring Exceptional Customer Service

  • Provide a positive example for resident and guest relations.
  • Empower employees to provide excellent customer service.
  • Respond to and handle resident problems and complaints.
  • Report resident issues or changes in health or living status promptly to Supervisor.

 

Team Management

  • Responsible for interviewing, hiring, training, developing, and evaluating assigned staff.
  • Create staffing schedules, including days off, holidays, and vacations, ensuring that community needs are met.
  • Ensure that staff is properly onboarded and trained with continuous education.
  • Provide and monitor individual guidance and motivation to team to enable everyone to perform to his/her fullest potential.
  • Perform periodic performance evaluations, coaching and discipline of staff, if required.
  • Monitor staff attendance and take proactive action when patterns of absenteeism are observed.
  • May perform other duties as needed and/or assigned.
Qualifications
  • Two (2) year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major OR high school diploma OR general education degree (GED);
  • Three (3) to five (5) years proven supervisory housekeeping experience plus actual luxury hospitality housekeeping/janitorial experience.
  • Must be fully vaccinated and provide vaccination record card at time of hire.
  • Experience in uniform management.
  • Basic computer skills.
  • Strong verbal and written communication skills.
  • Ability to perform basic arithmetic skills, such as metric measurement, addition, subtractions, multiplication and division.
  • Understand how to operate cleaning equipment and ability to choose safe and effective cleaning solutions.
  • Experience in carpet cleaning (all types) and upholstery cleaning.
  • Familiar with isolation and infection control.
  • Must successfully complete all Atria and Coterie specified training programs.
  • Able to work various schedules and shifts as needed.
Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen. COVID-19 vaccination is a requirement of all positions – proof of vaccination is required before you can start. We will evaluate potential accommodations for anyone seeking an exemption due to a medical condition or religious belief.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Job Details
Employment type: Full-Time
Location: San Francisco CA, USA
Req ID: 2021-164320

Benefits for Working at Coterie

Competitive Pay

Paid Holidays & PTO

Comprehensive Health Plans

Career Advancement Opportunities

Tuition Reimbursement

Employee Loyalty Rewards Program

Retirement Savings Plan with Employer Match

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from flu, COVID-19 or natural disasters, we make safety a priority for both residents and staff.

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