Santa Clara, CA 95054
Full-Time - Resident Engagement Director

Job Details
Employment type: Full-Time
Location: Santa Clara CA, 95054
Req ID: 2024-252119

The Resident Engagement Director ensures that the Atria philosophy of engagement and well-being is implemented and practiced across independent living, assisted living, and memory care service offerings. Oversees programs of interest and meaning to our residents in order to optimize their physical, emotional, and intellectual well-being, enhance their quality of life and exceed their lifestyle expectations. Manages and supervises Resident Engagement Coordinators (REC), Resident Engagement Program Specialists (REPS), volunteers, and drivers (where applicable).


  • Manage all aspects of Resident Engagement in IL/AL and Memory Care service offerings.
  • Manage the Atria Resident Discovery tool (ARD), including completing Resident Discovery surveys, Life Story, monthly event calendars, and all move in actions related to resident engagement for all residents.
  • Oversee all community events and programs, ensuring alignment with resident interests and well-being needs, resident life stories, and “8 Dimensions of Engagement”.
  • Manage departmental needs and goals within department budgets.
  • Contribute to community growth by participating in sales activities.
  • Oversee Resident Engagement Quality Enhancement initiatives.
  • Ensure compliance with all state regulatory items (where applicable) in conjunction with RSD and ED.
  • Engage in community public relations including collaboration with corporate public relations and preparation of local positive publicity stories.
  • Recruit, research, and approve schedules and supervise programs, leaders, general contractor entertainers, volunteers, religious professionals and vendors.
  • Engage and motivate residents resulting in program participation.
  • Evaluate program offerings regularly and adjusts to continually meet residents’ needs and interests.
  • Review and approve the monthly program calendars for AL/IL and Memory Care service offerings, ensuring calendars are engaging, creative and include all required programs in the daily and weekly calendar of events.
  • Responsible for interviewing, hiring, training, developing, and evaluating assigned staff.
  • Serve as the community’s “manager-on-duty” on a regular basis.
  • Lead, direct, and assist staff with understanding Atria’s philosophy of dementia care as it relates to resident engagement and encourages learning by modeling the proper approaches and communication techniques.
  • Provide on-site dementia training and in-services in conjunction with RSD.
  • Recruit, approve, train and manage volunteers where applicable.
  • May manage transportation services and drive company vehicle from community to social and other various destinations (only if required by community).
  • May perform other duties as needed and/or assigned.
  • Bachelor’s degree (B.A., B.S.) in a related field such as therapeutic recreation, gerontology, psychology, education, exercise science/kinesiology, creative/performing arts or gerontology.
  • Two (2) to four (4) years of experience in delivering group and individual programs for older adults, including those with cognitive impairment and dementia.
  • Knowledgeable about normal age-related cognitive changes, changes associated with mild cognitive impairment and dementia, how these changes affect individuals’ functional abilities, and adaptive strategies to help maintain abilities.
  • Able to clearly present information through the spoken word. Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions.  Ensures a positive attitude and team orientation is exhibited in verbal and non-verbal communication.
  • Solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the company.
  • Demonstrated ability to use independent judgment and discretion to make decisions designed to achieve company expectations and goals for the community.
  • Experience facilitating family and caregiver support programs preferred.
  • Experience performing budget analysis, review and control.
  • Able to operate standard office equipment.
  • Ability to effectively utilize technology including use of computers, iPad/Tablet use, Word programming, internet access, email, and social media.
  • Must possess valid driver’s license.
  • Must satisfactorily meet and comply with Atria motor vehicle policy standards.
  • Ability to work varied schedules to include weekends, evenings and holidays.

We create communities where employees thrive in their work, helping our residents thrive in their homes.

We strive to enhance the lives and exceed the expectations of those we serve every day. To do this, we cultivate the diverse talents of our team members in order to achieve something together that they could not do alone.


Atria Senior Living’s family of brands has immediate openings for individuals looking for a career with competitive pay and outstanding benefits, including:


  • Paid holidays and PTO
  • Receive annual anniversary rewards
  • Benefits include: Health / Dental / Vision / Life Insurance
  • 401(k) employer match
  • Tuition reimbursement


* Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Job Details
Employment type: Full-Time
Location: Santa Clara CA, 95054
Community: Santa Clara
Req ID: 2024-252119

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Benefits for Working at Coterie Senior Living

Competitive Pay
Competitive Pay

Atria provides competitive wages as we value employee contributions and commit to investing in our employees.

Paid Holidays & PTO
Paid Holidays & PTO

In addition to company observed holidays, we encourage our employees to take earned time off to refresh, recharge, and spend time with their loved ones.

Comprehensive Health Plans
Comprehensive Health Plans

After satisfying the waiting period, employees at Atria are eligible for an array of benefits including medical, vision, and dental coverage, company paid short term and long term disability, as well as other voluntary benefits such as critical illness coverage.

Career Advancement Opportunities
Career Advancement Opportunities

We promote approximately 1,500 people a year.  Share your professional aspirations with your manager, and together we will work to achieve them. Atria focuses on talent development and growth opportunities within.

Tuition Reimbursement
Tuition Reimbursement

Want to earn a degree or pursue a new certification? Our tuition reimbursement program provides full-time employees with up to $5,250 a year in support for approved courses toward degrees and certifications.

Employee Loyalty Rewards Program
Employee Loyalty Rewards Program

Atria celebrates employees through different rewards programs including anniversary awards and recognition of great work.

Retirement Savings Plan with Employer Match
Retirement Savings Plan with Employer Match

We offer an opportunity for full-time employees to save for retirement through Transamerica. Traditional 401(k) and Roth options are available, and after one year of service, Atria offers a 50% match on a percentage of those savings.

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from sickness or natural disasters, such as flooding or fires, we make safety a priority for both residents and staff.