Philadelphia, PA 19103

Full-Time - Sales Specialist

Responsibilities

The Sales Specialist is responsible for leasing units at their assigned community while acting as the Community’s Sales Director. This individual travels throughout the Division and work in conjunction with the Executive Director or General Manager to drive sales. The assigned community is of strategic importance to the Company’s success and is selected by the Divisional Sales Director.  The assignment typically covers a vacant position and may carry over for a period of onboarding for the next hire.

• Grow revenue and manage all aspects of sales in the community through designated sales activities. Maximize opportunities for in-house and external sales, public relations and the content and effectiveness of the Customer Relationship Management database and scheduler.
• Act as the Community Sales Director leasing units at assigned Atria community(s).
• Conduct sales activities that meet or exceed Company standards.
• Make sales calls to potential residents, referral sources and other resources.
• Respond to telephone inquiries, remotely and in real time where possible, and conduct walk-in and scheduled tours with prospective residents or interested parties.
• Accurately track move-ins, move-outs and quantity vs. quality of referral activity, determining appropriate follow up actions.
• Accurately maintain the Organizational and Contact libraries in the community’s Customer Relationship Management database by entering information about new potential referral sources, updating information about current referral sources and keeping detailed accounts of appointments with individual referral source contacts.
• Assist in maintaining and maximizing referral and lead generation service relationships like A Place for Mom and Caring.com
• Extensive travel required (100% on the road).
• Develop and maintain relationships with any and all potential referral sources and conduct on-going field visits.
• Qualify prospective residents, effectively matching our services to their needs, thus maximizing move-in potential.
• Assist the Executive Director in ensuring that the community, including all available apartments, model apartments, common areas and grounds are staged, marketable and presentable.
• May be asked to train and coach new and existing Community Sales Directors and their supporting staff to meet Atria’s policies and sales standards.
• Assist and participate in conducting core Atria sales training events and maximize techniques to grow census/revenue.
• Provide regional management with necessary paperwork and reports to actively monitor sales efforts.
• Work with the Executive Director to facilitate training and continuous in servicing for all community staff that may have occasion to field an inquiry call or conduct a walk-in or scheduled tour.
• Research and maintain current information on local competition and new services and competitors entering the marketplace. As requested, gather specific market/competitive information and report findings to the Executive Director, the Divisional Sales Director, and the Business Optimization team at the Support Center.
• May perform other duties as needed and/or assigned.