Louisville, KY 40202
Full-Time - Accounts Receivable Collections Specialist – Atria Senior Living
Job Details
Employment type: Full-Time
Job Category: Accounting/Finance
Location: Louisville KY, 40202
Req ID: 2022-187911

The Collections Specialist is responsible for collecting balances due to the Company from our current and former residents in compliance with established federal and state guidelines. This individual uses critical thinking skills to negotiate agreeable payment terms, while developing and maintaining professional and effective communications with residents and community leadership.


  • Make contact with residents and former residents through outbound and incoming calls and emails to address outstanding balances.
  • Generate and distribute all Collection Letters to residents with outstanding past due balances.
  • Coordinate and organize Termination and Eviction Notices distribution.
  • Provide payment status update to communities, management, and Legal teams regarding termination and eviction proceedings on delinquent accounts.
  • Research resident accounts and provide accurate information to residents and communities regarding account activity.
  • Monitor established payment plans and notify communities of any default on promised payment.
  • Summarize and report on collection efforts to Operations and Management.
  • Initiate and approve Bad debt write-off entry.
  • Work directly with Atria’s outside Collection Agency and monitor the progress of collections on accounts assigned.
  • May perform other duties as needed and/or assigned.


  • High School diploma or general education degree (GED) required. Associate’s degree (A.A.) in Business Administration preferred.
  • One (1) to three (3) years of Collection experience with proven track record.
  • Knowledge of and compliance with the Fair Debt Collection Practices Act.
  • Strong communication and negotiation skills.
  • Proficient with Microsoft Office Applications such as Excel and Word.
  • Must have or be willing to get a COVID-19 vaccine, subject to legal requirements.

What’s the difference between a job and a meaningful, rewarding career? The people you serve. When you work at Atria, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life.


Atria is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.  Atria will not tolerate harassment or discrimination based on any of these protected classifications.

Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen. COVID-19 vaccination is a requirement of all positions – proof of vaccination is required before you can start. We will evaluate potential accommodations for anyone seeking an exemption due to a medical condition or religious belief.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Job Details
Employment type: Full-Time
Job Category: Accounting/Finance
Location: Louisville KY, 40202
Req ID: 2022-187911

Benefits for Working at Atria Support Center

Competitive Pay

Paid Holidays & PTO

Comprehensive Health Plans

Career Advancement Opportunities

Tuition Reimbursement

Employee Loyalty Rewards Program

Retirement Savings Plan with Employer Match

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from flu, COVID-19 or natural disasters, we make safety a priority for both residents and staff.

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