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Hamilton, ON L8W 3Z6
Full-Time - Assistant General Manager

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Job Details
Employment type: Full-Time
Job Category: Hospitality
Location: Hamilton ON, L8W 3Z6
Req ID: 2023-217657
Responsibilities

Responsible for the direction of dining room and housekeeping teams, including hiring, training, coaching and performance management of staff. Also responsible for managing labour and supplies budget for both housekeeping and dining room. Serve as ‘manager on duty’ two (2) days each week and also in the absence of the Executive Director and Community Business Director.

 

Customer Service:

  • Hire, orient, schedule, train and coach/counsel dining room and housekeeping staff.
  • Establish and manage labour and supplies budget.
  • Provide high levels of customer service and create a restaurant style dining atmosphere.
  • Ensure that meals are served in a timely manner.
  • Work closely with Executive Chef and Executive Director to keep residents satisfied with food, service, dining programs and housekeeping services.
  • Review the daily menu with residents and staff.
  • Solve issues before they become problems or complaints.
  • Coordinate room service deliver.
  • Act as manager on duty when Executive Director and Community Business Director are not on site.

Quality Enhancement:

  • Train and uphold Quality Enhancement standards at all times.
  • Ensure that dining room is maintained in a clean, sanitary environment at all times.
  • Visually confirm that all tables are set according to Atria Retirement Canada standards.
  • Ensure that dining room floors are clean and receive regular maintenance (sweep and mop as necessary).
  • Ensure that trash/refuse containers are emptied and kept clean and tidy.
  • Verbally and visually confirm resident satisfaction throughout meals.
  • Inspect apartment cleaning to ensure quality.

Leadership:

  • Lead the sourcing, interviewing and selection of servers and housekeepers.
  • Coach, train and counsel new and current staff to provide high levels of customer service and proper serving and cleaning techniques.
  • Provide general delegation and supervision to servers and housekeepers.
  • Provides quality, timely performance feedback and performance appraisals for dining room and housekeeping staff.
  • Communicate the residents’ likes and dislikes to the cooks and Executive Chef.
  • Communicate complaints and compliments in the dining room to the cooks and Executive Chef.

Fiscal Responsibility:

  • Manage the schedules in accordance to resident census and budgets and control overtime within prescribed standards
  • Manage the budget for housekeeping and dining room supplies
  • Assist the Executive Chef in the planning and development of menus based on resident likes and dislikes preferences.
  • Ensure that safety and security procedures are followed at all times.
  • May perform other duties as assigned or requested.

 

Qualifications
  • High School Diploma or General Education Degree (GED) required.
  • Two (2) years of prior work experience in “front of the house” supervision.
  • Strong organization and time management skills.
  • Basic Computer skills – Microsoft Word and Excel.
  • Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
  • Must possess valid driver’s license.
  • Must satisfactorily meet and be in compliance with Atria’s Motor Vehicle Policy standards.

What’s the difference between a job and a meaningful, rewarding career? The people you serve. When you work at Atria, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life.

 

Atria is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.  Atria will not tolerate harassment or discrimination based on any of these protected classifications.

Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Apply Now
Job Details
Employment type: Full-Time
Job Category: Hospitality
Location: Hamilton ON, L8W 3Z6
Community: Court at Rushdale
Req ID: 2023-217657

Benefits for Working at Atria Retirement Canada

Competitive Pay
Competitive Pay

Atria provides competitive wages as we value employee contributions and commit to investing in our employees.

Paid Holidays & PTO
Paid Holidays & PTO

In addition to company observed holidays, we encourage our employees to take earned time off to refresh, recharge, and spend time with their loved ones.

Comprehensive Health Plans
Comprehensive Health Plans

After satisfying the waiting period, employees at Atria are eligible for an array of benefits including medical, vision, and dental coverage, company paid short term and long term disability, as well as other voluntary benefits such as critical illness coverage.

Career Advancement Opportunities
Career Advancement Opportunities

We promote approximately 1,500 people a year.  Share your professional aspirations with your manager, and together we will work to achieve them. Atria focuses on talent development and growth opportunities within.

Tuition Reimbursement
Tuition Reimbursement

Want to earn a degree or pursue a new certification? Our tuition reimbursement program provides full-time employees with up to $5,250 a year in support for approved courses toward degrees and certifications.

Employee Loyalty Rewards Program
Employee Loyalty Rewards Program

Atria celebrates employees through different rewards programs including anniversary awards and recognition of great work.

Retirement Savings Plan with Employer Match
Retirement Savings Plan with Employer Match

We offer an opportunity for full-time employees to save for retirement through Transamerica. Traditional 401(k) and Roth options are available, and after one year of service, Atria offers a 50% match on a percentage of those savings.

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Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from sickness or natural disasters, such as flooding or fires, we make safety a priority for both residents and staff.