San Francisco, CA 94109

Full-Time - Community Business Director

Responsibilities

As the Coterie Community Business Director (CBD) you are responsible for managing and supervising the business office functions at the community. This position serves as the community’s primary resource for handling and managing questions/inquiries from residents and their families as well as from our own employees related to, among other things, cash receipts, billing, vendor payments, expenses, payroll and benefits. You work in close partnership with the Assistant General Manager and other community leaders to execute on our ambitious vision.

• Maintain and oversee specific processes for the collection and maintenance of resident data, which includes resident statement accuracy, review of resident agings, confirming level of care to billing accuracy, and resident demographic information.
• Assist the Assistant General Manager- Operations with managing the community’s operation by utilizing independent judgment and discretion to review and advise on billing issues, expenditures and budgetary matters for the community.
• Manage and direct all accounts receivable, to include pursuit and follow-up of unpaid balances.
• Serve as an ambassador of the community: connect closely with residents and families. Seek to always improve resident satisfaction.
• Ensure correct coding of the community’s accounts payable and accrues expenses as needed.
• Responsible for interviewing, hiring, training, developing, and evaluating assigned staff.
• Responsible for onboarding all new hires, process new hire paperwork, process background checks and ensure employees are set up once hired.
• Direct collection of on-site employee data related to, among other things, demographics, payroll, employee benefits and employee leave administration. Ensures employee files are maintained in accordance with Atria’s policies and procedures as well as federal, state, and local regulations.
• Assist as primary point of contact within community for month-end close process. This includes, among other things, accrual preparation and analysis of general ledger/monthly operating statements. 
• Work with Assistant General Manager- Operations to fully understand operating results and trends.
• Assist in sales process by conducting inquiry tours as necessary.
• May drive company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as needed and/or assigned.