Louisville Metro, KY USA
Full-Time - Desktop Support Analyst

What’s the difference between a job and a meaningful, rewarding career? The people you serve. When you work at Atria, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life.


Atria is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.  Atria will not tolerate harassment or discrimination based on any of these protected classifications.

  • Partner with the Help Desk team and functional managers to create end user accounts and ensure that appropriate access is granted based on Company policy.
  • Research and test Enterprise Software with OS, critical updates, and service packs for compatibility issues.
  • Evaluate and install new software releases, system upgrades, and patches; resolve software related problems for desktops and laptops.
  • Maintain accurate list of required end user software licenses and partner with the Help Desk Manager and Director of IT Operations to procure the correct licensing.
  • Research and support various software issues for desktop and laptop configuration.
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. 
  • Install and configure workstations and laptops.
  • Support various printer models for configuration maintenance, including installation of service kits.
  • Identify, research, and resolve technical problems.
  • Respond to telephone calls and emails from technical support. Track and monitor the problems to insure a timely resolution.
  • Create and help maintain user account information including rights, security and systems groups.
  • Run diagnostic programs to locate malfunctions and distinguish between hardware and software problems.
  • Maintain asset management tracking (PCs, printers, community network hardware, software licenses and mobile devices).
  • Provide support to end users on a variety of issues.
  • May perform other duties as assigned and/or needed.
  • High school diploma or general education degree (GED).
  • Must possess excellent technical knowledge of PC and desktop hardware, laptops, wireless devices (cell phones & iPhones and Samsung Android devices), wireless configurations for both desktops and laptops.
  • Strong knowledge of networks, servers and Active Directory.
  • Three (3) or more years of progressive desktop setup, configuration and support.
  • Three (3) or more years of customer service support and tracking.
  • Three (3) or more years with Windows 10, MSOffice 2016, 2019, and 365.
  • One (1) or more years with Apple OSX 10.7+.
  • One (1) or more years with Cisco AnyConnect VPN, SNMP monitoring software.
  • Experience with implementation and maintenance of the following cellular / mobile systems:  MDM (MaaS360), iPhone, Samsung Android.
  • A+, Net+, MCTS, MCDST or MCITP certification preferred.
  • Must have or be willing to get a COVID-19 vaccine, subject to legal requirements.
Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen. COVID-19 vaccination is a requirement of all positions – proof of vaccination is required before you can start. We will evaluate potential accommodations for anyone seeking an exemption due to a medical condition or religious belief.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Job Details
Employment type: Full-Time
Job Category: Information Technology
Location: Louisville Metro KY, USA
Req ID: 2020-136959

Benefits for Working at Atria Support Center

Competitive Pay

Paid Holidays & PTO

Comprehensive Health Plans

Career Advancement Opportunities

Tuition Reimbursement

Employee Loyalty Rewards Program

Retirement Savings Plan with Employer Match

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from flu, COVID-19 or natural disasters, we make safety a priority for both residents and staff.

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