San Francisco, CA USA
Full-Time - Digital Innovation Director

Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be.

From stunning architecture and thoughtful design to state-of-the-art fitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual – and community – in reaching new heights. We elevate wellness and strive to anticipate every need to offer a life more inspired.

 

Coterie is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.  Atria will not tolerate harassment or discrimination based on any of these protected classifications. 

Responsibilities

The Digital Innovation Director is responsible for assisting Atria residents in all things technology, including in-apartment smart-home tech, resident wearable devices, and personal technology. This individual is passionate about technology and how it can be used to improve the lives of older adults. In addition to customer-facing duties, the Digital Innovation Director is the main liaison between the Support Center and the Community as it relates to all things technology including operational application support and Help Desk support.   This role partners with the Concierge Manager, Maintenance Director, Housekeeping Director, and Resident Experience Director for staff training, monitoring and support of community technology.

 

  • Partner with the construction and development team to learn the various technology systems during the transition from construction to occupancy.
  • Work closely with the Atria IT team to troubleshoot issues during commissioning and initial set up of systems.
  • Interface with care team and maintenance team to oversee CarePredict and Tempo management.
  • Create and maintain resident facing Technology Guide with clear, easy to follow instructions.
  • Act as a resource for residents / family members on any tech-related issues or questions at the community.
  • Be the community expert for residents and staff on various technology systems used at the community, including the in-apartment smart-home platform, resident wearable technology, telehealth, etc.
  • Assist residents with setting up phone/cable services upon move in.
  • Provide guidance on using smart-home systems and wearable technology upon move in and as needed.
  • Lead technology-focused community events, including educational events for a range of abilities (e.g., how to use Facebook or how to edit photos), entertainment events (e.g., virtual reality sessions), and guest speakers.
  • Support and encourage resident use of technology.
  • Work directly with Atria IT support to help troubleshoot and resolve network and computer issues, as needed.
  • Bring new ideas to the table for better using technology to improve residents’ experience at the community.
  • Provide regular feedback to the Product Innovation team on type and frequency of support requested.
  • Train new staff on building technology as needed.
Qualifications
  • Associate’s degree required; Bachelor’s degree preferred. Degree preferably in a technology-related or business-related field.
  • Two (2) or more years of experience in customer service strongly preferred; experience working with older adults is ideal.
  • Excellent communication skills: experience in teaching or training
  • Strong understanding and comfort with the use of technology.
Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen. COVID-19 vaccination is a requirement of all positions – proof of vaccination is required before you can start. We will evaluate potential accommodations for anyone seeking an exemption due to a medical condition or religious belief.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Job Details
Employment type: Full-Time
Job Category: Admin - Clerical
Location: San Francisco CA, USA
Req ID: 2021-157218

Benefits for Working at Coterie

Competitive Pay

Paid Holidays & PTO

Comprehensive Health Plans

Career Advancement Opportunities

Tuition Reimbursement

Employee Loyalty Rewards Program

Retirement Savings Plan with Employer Match

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from flu, COVID-19 or natural disasters, we make safety a priority for both residents and staff.

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