Santa Clara, CA 95054
Full-Time - Hospitality Director

Job Details
Employment type: Full-Time
Job Category: Hospitality
Location: Santa Clara CA, 95054
Req ID: 2024-251408

The Hospitality Director is responsible for the strategic leadership and operational management of the hospitality, housekeeping, and transportation operation within the community.  This individual manages the team’s day-to-day operation and ensures the delivery of exceptional customer service to all residents and guests. This person trains their team to anticipate resident needs and also serves as the primary point of contact for resident concerns. 


  • Manage the QE requirements for the hospitality, housekeeping and transportation teams.
  • Ensure an exceptional guest experience by maintaining a high standard of service, cleanliness, and safety.
  • Interview, hire, train, develop, and evaluate assigned staff.
  • Manage required budgets and implement cost control measures to maximize profitability.
  • Maintain accurate inventory records and oversee the replenishment of supplies to ensure adequate stock levels are maintained. This includes monitoring usage patterns, identifying supply needs, and coordinating procurement or ordering processes to prevent shortages or excess inventory.
  • Coordinate and manage all services including hospitality, housekeeping, and transportation requests via the hospitality software.
  • Supervise designated personnel to ensure prompt coordination of transportation services for residents, their family members, and guests.
  • Maintain pristine vehicles and implement preventive maintenance schedule.
  • Ensure team charges are submitted to the business office daily for community travel expenses.
  • Establish and maintain relationships with vendors, suppliers, and contractors to ensure high-quality products and services at competitive prices.
  • Meet with all new residents and, when appropriate, their family members within 48 hours of arrival to explain hospitality services.
  • Ensure that the hospitality staff are knowledgeable and able to answer questions regarding community operations, services, neighborhood amenities, local stores, cultural institutions and attractions.
  • Ensure compliance with all housekeeping & laundry policies, standards, and procedures.
  • Create and manage the staff uniform inventory monitoring system.
  • Ensure cleaning schedules are current.
  • Facilitate and fulfill special requests for residents.
  • Address guest complaints, operational issues, and other challenges promptly and effectively, taking appropriate corrective actions as needed.
  • May drive Company vehicle from community to social and other various destinations (only if required by community).
  • Available to cover staffing when needed.
  • May perform other duties as needed and/or assigned.
  • Three (3) to five (5) years of relevant experience in a luxury setting; Bachelor’s degree preferred.
  • Experience in a supervisory capacity, including directing a department, training, coaching, and mentoring staff.
  • Excellent organizational and time management abilities.
  • Strong leadership, communication, and interpersonal skills.
  • Basic First Aid and CPR certification where required.
  • Bilingual/multilingual language skills a plus.
  • Must successfully complete all Atria specified training programs.
  • Must have highly proficient computer skills and experience working with a CRM or other customer database software.
  • Position requires driving responsibilities (may use Company provided vehicle
  • and/or personal vehicle). Valid driver’s license required.
  • Must satisfactorily meet and be in compliance with Atria motor vehicle policy standards.

Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be.

From stunning architecture and thoughtful design to state-of-the-art fitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual and community in reaching new heights. We elevate wellness and strive to anticipate every need to offer a life more inspired.

Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Job Details
Employment type: Full-Time
Job Category: Hospitality
Location: Santa Clara CA, 95054
Community: Santa Clara
Req ID: 2024-251408

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Benefits for Working at Coterie Senior Living

Competitive Pay
Competitive Pay

Atria provides competitive wages as we value employee contributions and commit to investing in our employees.

Paid Holidays & PTO
Paid Holidays & PTO

In addition to company observed holidays, we encourage our employees to take earned time off to refresh, recharge, and spend time with their loved ones.

Comprehensive Health Plans
Comprehensive Health Plans

After satisfying the waiting period, employees at Atria are eligible for an array of benefits including medical, vision, and dental coverage, company paid short term and long term disability, as well as other voluntary benefits such as critical illness coverage.

Career Advancement Opportunities
Career Advancement Opportunities

We promote approximately 1,500 people a year.  Share your professional aspirations with your manager, and together we will work to achieve them. Atria focuses on talent development and growth opportunities within.

Tuition Reimbursement
Tuition Reimbursement

Want to earn a degree or pursue a new certification? Our tuition reimbursement program provides full-time employees with up to $5,250 a year in support for approved courses toward degrees and certifications.

Employee Loyalty Rewards Program
Employee Loyalty Rewards Program

Atria celebrates employees through different rewards programs including anniversary awards and recognition of great work.

Retirement Savings Plan with Employer Match
Retirement Savings Plan with Employer Match

We offer an opportunity for full-time employees to save for retirement through Transamerica. Traditional 401(k) and Roth options are available, and after one year of service, Atria offers a 50% match on a percentage of those savings.

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from sickness or natural disasters, such as flooding or fires, we make safety a priority for both residents and staff.