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Malden, MA 02148
Full-Time - Hospitality Director

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Job Details
Employment type: Full-Time
Job Category: Hospitality
Location: Malden MA, 02148
Req ID: 2023-209132
Responsibilities

In the role of Hospitality Director (HD) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams, set the tone for making mealtimes unique and memorable, and ensure that residents are delighted with their housekeeping services.

 

  • Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff. 
  • Provide timely feedback to the team and consistent performance management.
  • Establish and manage labor and supplies budget and expenses.
  • Manage schedules in accordance to resident census and budgets, and control overtime within prescribed standards.
  • Provide high levels of customer service and create a restaurant-style dining atmosphere.
  • Work closely with Executive Chef and Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
  • Review the daily menu with residents and staff, coordinating room service delivery where applicable.
  • Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensuring all life/safety rules are followed.
  • Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
  • Visually confirm that all tables are set according to Company standards.
  • Solve issues before they become problems or complaints.
  • Assists the Director with all aspects of community operations.
  •   Work diligently toward the completion of special projects, requests, and assignments as appropriate.
  •   Assist in sales process by conducting inquiry tours and responding to general questions.
  •   Serve as the community’s “manager-on-duty” on a regular basis.
  • May perform other duties as needed and/or assigned.
Qualifications
  • High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
  • Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
  • Ability to work in a team setting and to provide strong customer service.
  • Strong organization and time management skills.
  • Basic computer skills – Microsoft Word, Excel, Outlook.
  • Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
  • Must possess valid driver’s license.
  • Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
  • Must have or be willing to get a COVID-19 vaccine, subject to legal requirements.

Holiday Retirement is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen. COVID-19 vaccination is a requirement of all positions – proof of vaccination is required before you can start. We will evaluate potential accommodations for anyone seeking an exemption due to a medical condition or religious belief.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Apply Now
Job Details
Employment type: Full-Time
Job Category: Hospitality
Location: Malden MA, 02148
Community: Maplewood Place
Req ID: 2023-209132

Benefits for Working at Holiday by Atria

Competitive Pay
Competitive Pay

Atria provides competitive wages as we value employee contributions and commit to investing in our employees.

Paid Holidays & PTO
Paid Holidays & PTO

In addition to company observed holidays, we encourage our employees to take earned time off to refresh, recharge, and spend time with their loved ones.

Comprehensive Health Plans
Comprehensive Health Plans

After satisfying the waiting period, employees at Atria are eligible for an array of benefits including medical, vision, and dental coverage, company paid short term and long term disability, as well as other voluntary benefits such as critical illness coverage.

Career Advancement Opportunities
Career Advancement Opportunities

We promote approximately 1,500 people a year.  Share your professional aspirations with your manager, and together we will work to achieve them. Atria focuses on talent development and growth opportunities within.

Tuition Reimbursement
Tuition Reimbursement

Want to earn a degree or pursue a new certification? Our tuition reimbursement program provides full-time employees with up to $5,250 a year in support for approved courses toward degrees and certifications.

Employee Loyalty Rewards Program
Employee Loyalty Rewards Program

Atria celebrates employees through different rewards programs including anniversary awards and recognition of great work.

Retirement Savings Plan with Employer Match
Retirement Savings Plan with Employer Match

We offer an opportunity for full-time employees to save for retirement through Transamerica. Traditional 401(k) and Roth options are available, and after one year of service, Atria offers a 50% match on a percentage of those savings.

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from flu, COVID-19 or natural disasters, we make safety a priority for both residents and staff.

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