Louisville, KY 40202
Full-Time - HR Service Delivery Manager

Job Details
Employment type: Full-Time
Job Category: Human Resources
Location: Louisville KY, 40202
Req ID: 2022-202222

The Manager of Service Delivery leads a team responsible for overall benefits and HR process efficiency, addressing questions from our communities and driving process and technology improvements. A key focus of this team is improving the employee experience through quick and accurate question resolution.  Additionally, the leader of this team will work across HR to further understand efficiency opportunities and guide technology and process changes that are Atria community centered.


  • Lead a team responsible for quick and accurate HR question resolution for our entire employee population. Partner with HR and Technology teams to determine and implement solutions and/or automated processes to enable self-serve opportunities wherever possible. Design and employ solutions that centralize HR documents and procedures enabling faster and highly accurate question resolution.
  • Responsible for interviewing, hiring, training, developing, and evaluating assigned staff.
  • Take a user-centric approach to processes, technology, and procedures to improve the Atria employee experience. Serve as an internal HR consultant to aid as needed in the design and implementation of new technology and processes that focus on employees and community partners. 
  • Collaborate across HR to understand efficiency opportunities. Partner to identify and analyze where improved data, process, or technology will increase productivity. Research and present findings to HR leaders and assist in project scoping, management, design, testing, and implementation as needed.
  • Leverage data whenever possible to understand productivity opportunities. Prioritize work based on return on investment (ROI) focused on time savings for our HR and community teams.
  • Manage relationships with third party administrators and consultants.  Ensure that the various benefit plans and programs are administered in compliance with plan provisions and that participants receive the highest level of customer service.
  • Manage the benefits enrollment process including development of implementation plans, system updates, generation of employee communications, accurate set up of deductions, and post enrollment reporting for open enrollment as well as new hire, life event and other enrollment opportunities throughout the plan year.
  • Develop effective benefits communications to improve employee understanding and increase participation in Atria’s benefit programs utilizing multiple media for distribution. Work collaboratively with vendors, the Employee Communications department, and the Marketing department in the production and delivery of all related messages and materials.
  • Support acquisition due diligence and onboarding of new communities.
  • Ensure the maintenance of accurate and concise benefit data records and reports within internal and external systems.
  • Stay apprised of federal, state and local laws and regulations
  • May perform other duties as needed and/or assigned.
  • Bachelor’s degree with at least five (5) years of experience in the benefits field or a combination of education and experience with at least three (3) years in a management role.
  • Thorough knowledge and experience with PeopleSoft HCM or equivalent HRIS software.
  • Experience working with outsourced benefit administration, case management, human capital management systems.
  • Strong financial acumen and analytical skills.
  • Comprehensive knowledge of benefit laws.
  • Strong communication skills, both verbal and oral, as well as the ability to communicate effectively with all levels of employees.
  • Strong prioritization, detail orientation, decision making, problem solving, and multi-tasking skills, with the ability to handle multiple deadlines.
  • Excellent relationship-building and problem solving skills.
  • SHRM, PHR, SPHR preferred.
  • Must have or be willing to get a COVID-19 vaccine, subject to legal requirements.

What’s the difference between a job and a meaningful, rewarding career? The people you serve. When you work at Atria, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life.


Atria is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.  Atria will not tolerate harassment or discrimination based on any of these protected classifications.

Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen. COVID-19 vaccination is a requirement of all positions – proof of vaccination is required before you can start. We will evaluate potential accommodations for anyone seeking an exemption due to a medical condition or religious belief.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Job Details
Employment type: Full-Time
Job Category: Human Resources
Location: Louisville KY, 40202
Community: Atria Senior Living
Req ID: 2022-202222

Benefits for Working at Atria Support Center

Competitive Pay
Competitive Pay

Atria provides competitive wages as we value employee contributions and commit to investing in our employees.

Paid Holidays & PTO
Paid Holidays & PTO

In addition to company observed holidays, we encourage our employees to take earned time off to refresh, recharge, and spend time with their loved ones.

Comprehensive Health Plans
Comprehensive Health Plans

After satisfying the waiting period, employees at Atria are eligible for an array of benefits including medical, vision, and dental coverage, company paid short term and long term disability, as well as other voluntary benefits such as critical illness coverage.

Career Advancement Opportunities
Career Advancement Opportunities

We promote approximately 1,500 people a year.  Share your professional aspirations with your manager, and together we will work to achieve them. Atria focuses on talent development and growth opportunities within.

Tuition Reimbursement
Tuition Reimbursement

Want to earn a degree or pursue a new certification? Our tuition reimbursement program provides full-time employees with up to $5,250 a year in support for approved courses toward degrees and certifications.

Employee Loyalty Rewards Program
Employee Loyalty Rewards Program

Atria celebrates employees through different rewards programs including anniversary awards and recognition of great work.

Retirement Savings Plan with Employer Match
Retirement Savings Plan with Employer Match

We offer an opportunity for full-time employees to save for retirement through Transamerica. Traditional 401(k) and Roth options are available, and after one year of service, Atria offers a 50% match on a percentage of those savings.

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from flu, COVID-19 or natural disasters, we make safety a priority for both residents and staff.

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