Louisville Metro, KY USA
Full-Time - Maintenance Specialist

What’s the difference between a job and a meaningful, rewarding career? The people you serve. When you work at Atria, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life.

 

Atria is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.  Atria will not tolerate harassment or discrimination based on any of these protected classifications.

Responsibilities

In the absence of a community based Maintenance Director (MD), the Maintenance Specialist assumes the role of the MD until a replacement is found. While assuming the MD position, the Specialist ensures that basic Atria maintenance standards are maintained. Once a new MD is hired, the Specialist works with the Division Maintenance Director to help train the new MD.

 

Technical:

  • Provide maintenance and preventative maintenance support and training to the communities including, but not limited to: repairs to the building’s HVAC, electrical, plumbing, carpentry, painting, major appliances and amenities, including the management of outside vendors and contractors.
  • Responsible for supporting and training the housekeeping employees in assigned communities.
  • Ensure efforts meet Atria’s operational and safety standards and any applicable laws and regulations.
  • Implement and monitor programs to maximize revenue, control expense, and improve customer satisfaction at assigned communities.

 

Quality Enhancement/State Inspections:

  • Review Quality Enhancement (QE) standards with Maintenance and Housekeeping staff and ensure that all systems are in place to maintain or exceed designated QE scores.
  • Perform, as well as delegate, tasks to all staff so that the physical condition of the community including grounds, buildings and apartment homes are maintained at the highest levels of cleanliness, service and quality at all times.
  • Develop or maintain community-specific maintenance schedules to ensure that they meet the highest level of service, quality and usage.
  • Ensure that the Maintenance and Housekeeping staff understand Company expectations and first impression requirements.

 

Leadership:

  • Responsibly manage and supervise all maintenance, housekeeping, and laundry personnel by completing duties including, but not limited to, scheduling, assignment, direction, performance review, hiring and discipline consistent with Company policy at assigned community.
  • Maintain Employee Satisfaction scores at or above designated scores.
  • Assist with on-boarding and training of new Maintenance and Housekeeping Staff.
  • Conduct and participate in daily, weekly or monthly department meetings, in-services, and training as needed.

 

Fiscal Responsibilities:

  • Implement and monitor programs to maximize revenue, control expense, and improve customer satisfaction.
  • Understand and maintain monthly and annual budgets for the Maintenance department.
  • Responsible for providing written documentation of monthly spend on supplies, labor, vendors, etc.
  • Ensure that all staff uses and maintains equipment properly to avoid damage and costly repairs.
  • Responsible for ensuring that purchasing standards are maintained and that appropriate vendors are used at all times.
  • Maintain strong and positive relationships with all vendors.

 

Customer Service:

  • Partner with the Executive Director and front line staff to obtain and maintain customer bi-annual maintenance satisfaction levels at or above designated satisfaction scores.
  • Partner with the Maintenance and Housekeeping team so there is a clear understanding of how to provide high levels of customer service and how to create a safe and well-maintained community.

 

May perform other duties as needed and/or assigned.

Qualifications
  • High School Diploma or General Education Degree (GED).
  • Five (5) or more years of general management experience with multi-family properties and other building maintenance.
  • Demonstrated proficiency with general maintenance tools, supplies, equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal systems, ladders, landscaping equipment and safety equipment and the ability to train others in the safe and appropriate use.
  • Basic Computer skills – Microsoft word, Outlook, and Excel
  • Strong organization and time management skills.
  • Able to frequently lift and transport up to 60 lbs. variable distances and possess the mobility and flexibility to use required equipment and to access and work in confined spaces or height in excess of 8-9 feet.
  • Will be required to travel up to 100% of time on behalf of Company.
  • Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
  • Must possess valid driver’s license.
  • Must satisfactorily meet and be in compliance with Atria motor vehicle policy standards.
  • Must have or be willing to get a COVID-19 vaccine, subject to legal requirements.
Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen. COVID-19 vaccination is a requirement of all positions – proof of vaccination is required before you can start. We will evaluate potential accommodations for anyone seeking an exemption due to a medical condition or religious belief.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Job Details
Employment type: Full-Time
Location: Louisville Metro KY, USA
Req ID: 2021-143429

Benefits for Working at Atria Support Center

Competitive Pay

Paid Holidays & PTO

Comprehensive Health Plans

Career Advancement Opportunities

Tuition Reimbursement

Employee Loyalty Rewards Program

Retirement Savings Plan with Employer Match

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from flu, COVID-19 or natural disasters, we make safety a priority for both residents and staff.

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