New York, NY USA
Full-Time - Tenant Manager
Job Details
Employment type: Full-Time
Job Category: Operations
Location: New York NY, USA
Req ID: 2021-164089

What’s the difference between a job and a meaningful, rewarding career? The people you serve. When you work at Atria, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life.

 

Atria is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.  Atria will not tolerate harassment or discrimination based on any of these protected classifications.

Responsibilities

The Tenant Manager is responsible for leading the day-to-day management of addressing tenant and resident needs at the community. This individual is responsible for the P&L of his/her department, in addition to performing sales duties. The Tenant Manager plans, implements, and evaluates all aspects of tenant operations. This individual trains community team members, and supports each employee in maintaining high customer satisfaction. The Tenant Manager complies with all local, state, and federal regulations, and focuses on creating a safe working and living environment for employees and residents.

 

  • Maintain the training program, ensuring all staff has up-to-date Atria and state required trainings.
  • Conduct First Impressions audits, and maintain First Impressions plan of correction tracking documentation.
  • Conduct sales tours, take inquiry calls, and call database leads in an effort to get prospective residents or interested parties in for an initial, or follow up tour.
  • Ensure that the community, including all available apartments, model apartment, common areas and grounds are staged, marketable and presentable.
  • As necessary, complete the necessary move-in paperwork, ensuring a smooth transition for the resident, as well as compliance with Company policy and appropriate state licensing regulations.
  • Supervise moving in and transfer arrangements; work with community staff, (i.e. housekeeping, maintenance, movers, etc.) to ensure apartment readiness.
  • Maintain survey smart and fire inspection binders.
  • Perform regular reviews and make recommendations on all aspects of the Tenant apartment construction and preventive maintenance.
  • Address and resolve tenants’ and residents’ needs and requests
  • Operate front desk switchboard when needed.
  • Answer emergency responder and fire alarm systems and take appropriate action.

  • Maintain daily tenant log and tenant emergency information.

  • Responsible for rent collection and tenant billing.

  • Serve as the chair of the Safety Committee.

  • Record appointments and repairs accurately.

  • Greet residents, prospective residents, staff, families, and guests in a cordial and friendly manner.

  • Conduct in-service staff safety training.

  • Accept and sign for deliveries

  • Conduct daily and monthly safety inspections.

  • Be aware of and able to perform safety techniques.

  • Demonstrate excellent phone skills.
  • Maintain current certification issued by New York City fire department for Fire Safety Director.

  • Maintain current tenant project tracker and meet with direct supervisor and Executive Director at least weekly to review.
  • Document communication with tenants, and ensure accurate and timely follow-up.
  • Oversee legal summons, violations and Court date appearances for the community.
  • Able to work in various positions at the community and willing and able to fill in as needed.

  • May perform other duties as needed and/or assigned.

 

 

 

 

 

 

 

 

Qualifications
  • Bachelor’s degree from a four (4) year college or university and one (1) to three (3) years related experience and/or training; or equivalent combination of education and experience
  • Proficiency with word processing programs.
  • Strong administrative skills.
  • Basic knowledge of telephone switchboard.
  • Must have or be willing to get a COVID-19 vaccine, subject to legal requirements.
Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen. COVID-19 vaccination is a requirement of all positions – proof of vaccination is required before you can start. We will evaluate potential accommodations for anyone seeking an exemption due to a medical condition or religious belief.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Job Details
Employment type: Full-Time
Job Category: Operations
Location: New York NY, USA
Req ID: 2021-164089

Benefits for Working at Atria Senior Living

Competitive Pay

Paid Holidays & PTO

Comprehensive Health Plans

Career Advancement Opportunities

Tuition Reimbursement

Employee Loyalty Rewards Program

Retirement Savings Plan with Employer Match

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from flu, COVID-19 or natural disasters, we make safety a priority for both residents and staff.

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