At Atria Chandler Villas, thoughtful guidance and personal connections bring Uncommon Hospitality to life. Referral professional Kerri, informed by her uncle’s legacy at the senior living community, helped a prospective resident feel welcomed and at home from her first tour.
Uncommon Hospitality is often a collaborative effort. It shows up whenever people take thoughtful steps to help someone feel comfortable and at home.
That spirit was clear when Kerri from All About You Placement reached out to Atria Chandler Villas about a prospective resident named Julia. Kerri first spoke with Kate Martin, Community Sales Director at Atria Chandler Villas, to share meaningful details about Julia’s life – her love of reading, walks and puzzles. It was easy to see that her sociability would be a natural fit for the community.
Referral professionals often play this important role, guiding older adults toward places where they can feel supported and understood, but what made this referral truly special was Kerri’s personal connection. Her uncle Jimmy had lived at Atria Chandler Villas for six years, and even after his passing, his memory lived on vividly among residents and staff. His experiences helped shape Kerri’s understanding of what senior living could be: warm, consistent and rooted in true connection.
That familiarity was evident the moment Kerri and Julia arrived for the tour. Team members greeted her with smiles and shared fond stories about Jimmy – his favorite seat in the dining room, his quick wit and his enthusiasm for bingo night. These stories reflected the kind of lasting relationships that stay with people long after a loved one moves on, and for Julia, they signaled that this was a community where people are cherished like family.
When Julia began exploring senior living options, she hoped to find a place where she could feel safe and supported. What surprised her was how naturally she felt welcomed. Kate introduced another resident and fellow puzzle enthusiast, and the two connected immediately over favorite authors and puzzle styles.
Before the tour ended, Julia received a small gift – a mystery novel chosen with help from insights Kate and Kerri had gleaned about her personality. Julia’s reaction made it clear how meaningful it was to be seen so personally, even on her first visit.
Two days later, Julia called with her decision: She was ready to make Atria Chandler Villas her new home.
Reflecting on the experience, Kate shared, “This is the kind of hospitality we strive for every day at Atria Chandler Villas. It’s not just about rooms and amenities. It’s about relationships, legacy and treating every visitor like family, even before they decide to move in.”
Moments like this show how collaborative Uncommon Hospitality can be – thoughtful partnerships, genuine connections and a sense of belonging often inspired by the lasting relationships and memories.