For Jill Biondo, Senior Engage Life Director at Atria Seville in Nevada, the small moments that can brighten a resident’s day are never taken for granted. Her personal mantra, “I never want a missed opportunity,” reflects the deep commitment she brings to her role and the people she serves.

“It’s about being present,” Jill says. “Time is of the essence, and we want to be there for our residents – especially when they may need it the most.”

That mantra came to life recently when longtime Atria Seville resident Joe K. made a big move to Atria at the Arboretum in Texas to be closer to his family.

Joe was a beloved presence at Atria Seville, known for his warmth and quick wit – and the genuine bonds he formed with everyone around him. His absence was felt immediately by both residents and staff. And while Joe was settling into his new home, he couldn’t help but miss the familiar faces and daily rhythms of life at Atria Seville.

So, when Jill learned that one of her colleagues – Kerrie Anastassatos, a Divisional Engage Life Director – would soon be traveling to Atria at the Arboretum, and that Joe had been feeling a bit homesick, she saw the perfect moment to do something special.

Jill got to work, creating a card filled with heartfelt messages from dozens of residents and team members, each one sharing warm wishes and fond memories with Joe. Then came the showstopper: a video of his favorite song, “Sweet Caroline,” performed by his favorite entertainer at Atria Seville.

With the card and video in hand, Kerrie made the journey to Texas – bringing a little piece of Joe’s old home to his new one.

When the surprise was delivered, Joe was overjoyed. It lifted his spirits and reminded him that while he may have moved, the connections he built at Atria Seville remained close to his heart.

“I never thought of the hospitality we offer as uncommon,” Jill shared. “We practice it every day in everything we do.”

As Senior Engage Life Director, Jill sees how small gestures – a handwritten note, a familiar voice, a favorite song – can make a lasting impact. It’s all about meeting residents where they are, honoring who they are, and finding heartfelt ways to show they’re supported and cared for.

Joe’s story is just one example, but it’s a sweet one. And at Atria, it’s these little things that make all the difference.